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Short clips from around our Bowmanville and Courtice offices.
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POV: when your favourite doctor is out of the office…
What the Courtice team gets up to when Dr. Sharon is out for the day.
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Warming up for when everyone remembers their benefits expire in December
The year-end rush before dental benefits reset.
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When the dental assistant disappears during the appointment
Ever wonder where the assistant goes mid-appointment?
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When your patient says they didn't even feel the injection
There's no better compliment than 'I didn't even feel that.'
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Surprising our patient with a free treatment
A patient picks a card for a free treatment, with a playful twist.
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When you recline the chair but the patient doesn't go with it
You put the chair back, the patient stays exactly where they were.
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What we hear vs. what the patient hears
The gap between our dental shorthand and what patients actually hear.
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When your schedule has multiple root canals on the same day
That moment you check the schedule and take a deep breath.
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Trying to keep the doctor on time like
Keeping the doctor on schedule is a job all its own.
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POV: your dentist starts behaving like most other service providers
What if your dentist asked for a tip like everyone else?
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Working in dental be like
The physical side of dental work nobody warns you about.
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How I think I look assisting my dentist vs. how I actually look
Expectation versus reality, assisting-the-dentist edition.
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Seeing who in the office passes the vibe check
Testing which coworkers pass today's vibe check.
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When the front desk fills your open spot at the end of the day
You could see the open slot coming, and then the front desk filled it.
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Checking I have 2 hands because my dentist thinks I have 6
Still just two hands, even if the dentist swears otherwise.
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POV: you need to take an impression but your patient is very chatty
Taking an impression while the conversation keeps going.
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How to floss the right way
A quick, step-by-step guide to flossing the right way.
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POV: you're a dental assistant fixing the equipment with YouTube tutorials
Every dental assistant's go-to repair method.
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When you're having a bad day and your work bestie is always supportive
The coworker who turns a bad day around.
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When you thought the dentist was trying to make heart hands with you
When you think it's heart hands, but they're just getting to work.
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Behind the scenes as a dental assistant
A look at a day in the life of a dental assistant.
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So you're a dentist?
Yes, he's a dentist. No, not at the dinner table.
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POV: attempting to contact the insurance company
The long wait every dental office knows well.
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That weird patient who likes the taste of topical anesthetic
There's always one patient who loves the flavour of the topical.
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POV: you start getting curious if your patients are overreacting
After enough patients flinch at the cold air, you start to wonder.
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POV: you work with the most wonderful, fun and caring people
Grateful for the people who make the work a joy.
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How we feel at the start of the day vs. the end of the day
The energy at the start of the day versus how we feel by the end.
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POV: training the new dental assistant
Training day at the sterilization station in Courtice.
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When you and the dentist are having fun and then he puts you to work
One minute you're joking around, the next you're back to work.
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Come with us to the dental office
A look outside our Courtice office, where we're welcoming new patients.
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POV: you see the doctor going into another room, but you called her first
When you call the doctor to your room and she heads for the other one.
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POV: showing our admin places she's never seen before
Our admin rarely makes it to the back, so the team gave her the grand tour.
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Take a digital scan with me
A digital scan on our new iTero Lumina, no goopy impressions required.
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POV: when the dentist squeezes in another patient at the end of the day
That end-of-day feeling when the dentist finds room for one more.
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Behind the scenes of a dental receptionist
The quiet multitasking that keeps the front desk running.
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When the dentist is waiting but you can't get your glove on
The dentist is ready, the patient is ready, and the glove will not cooperate.
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What your dental assistant is really doing on their 'be right back'
Where the assistant actually goes when they say they will be right back.
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POV: when you bother admin for the tenth time in an hour
What it looks like from the front desk when the back needs just one more thing.
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POV: training a new dental assistant
One of our Bowmanville assistants has some fun training the newest member of the team.
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Take a tour of our Bowmanville office
Step inside our Bowmanville dental office for a look at the space and the team.